Overview

This Refund Policy explains how GateIn handles refunds for paid subscriptions and services. By subscribing or making a payment, you agree to this policy. Please read it carefully before purchasing.

Non-Refundable Subscriptions

Subscription fees (monthly or annual plans) are non-refundable. Once a payment has been processed for a billing period, we do not issue refunds for that period if you choose to cancel. You may continue using the service until the end of the current billing cycle. We encourage you to use any free trial or evaluate the service before committing to a paid plan.

Exceptions

We may consider refund requests only in exceptional circumstances, such as duplicate charges or technical failures that prevented use of the service for a significant part of the paid period. Such requests must be submitted in writing with supporting details. Approval of any refund is at our sole discretion and does not set a precedent for future requests.

Eligibility Window

Refund requests under the exceptions above must be submitted within 14 days of the charge you are disputing. Requests received after this window will not be reviewed. For duplicate charges, the 14-day period starts on the date of the duplicate transaction, not the original.

Processing Time

Once a refund is approved, we aim to process it within 5–10 business days. The time required for funds to appear in your account depends on your payment provider and bank and can take an additional 5–15 business days after we issue the refund.

Refund Payment Method

Refunds are returned to the original payment method whenever possible. Card payments are refunded to the same card; bank transfers are refunded to the originating account. If the original method is unavailable (expired card or closed account), we will coordinate an alternative method after verifying your identity.

Dispute Escalation

If you are not satisfied with our decision on a refund request, you may reply in writing and request an escalation review. Escalations are reviewed by a separate team and you will receive a final written decision within 10 business days. Please contact us before initiating a chargeback with your bank so we have the opportunity to resolve the matter directly.

Contact

For refund inquiries or to report a billing error, please contact us through the contact options on our website or platform. Include your account details and a clear description of your request.